Greenway Health reviews

2.9

29% would recommend to a friend

(1,080 total reviews)

Richard Atkin

40% approve of CEO

25% positive business outlook

Greenway Health has an employee rating of 2.9 out of 5 stars, based on 1,080 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Greenway Health employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Oct 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Good people in lower-level development Some minor perks like free coffee and soda, relaxed attitude towards occasional working from home Regular social events with catered food

Cons

Upper management is terrible. The product is built on 20 year old technology but there has been no consistent plan on how to modernize and move forward. First they said we would simply update the codebase gradually, then they decided we would build a modern application concurrently and drop self-contained modules from the new thing into the old application as they were completed (which turned out to be a technical disaster) and now they are putting the product in maintenance mode and writing a replacement from scratch. There is a feeling that management is just throwing different ideas at the wall and going with something until it gets hard then switching to something else. They have been adding more and more offshore resources leaving everyone unsure of how long until they simply get rid of the American developers and turn everything over to cheaper offshore teams. The American developers already make far below national average salary. Last week the company announced that they were moving all development positions to the Tampa office, giving all the developers in other locations the option to relocate to Tampa (with no increase in salary and laughably small relocation assistance) or leave the company in January. It is clear that there is no loyalty towards employees.

avatar
Greenway Health Response
8y
Thanks for your feedback. We agree with some aspects of your perspective. There hasn’t been a formal plan to modernize our platform and focus on customer demands because we have needed to focus on the regulatory requirements our providers were facing. Now, we are excited to be moving forward on the new state-of-the-art platform are employees and customers have desired. We have committed tremendous resources to what’s next for Greenway Health. This plan has lead us to create an offshore sustaining engineering team, which creates great opportunities for our employees to be on the ground level of the new platform. The One Greenway announcement will make this organization more integrated and connected, allowing us to provide world class service to our customers. Our focus has always been, and will continue to be, positioning providers to provide exceptional care to their patients. We are also dedicated to our employees and although we understand that not everyone is able to relocate to Tampa, Carrollton or Alachua, we are thrilled that we have received such a positive response to the opportunity for relocation from many employees. We remain committed to assisting those employees that are unable to relocate by providing an extended notice period, outplacement/ resume writing assistance and a severance package to help with the transition to a new employer. We know we are doing some great things at Greenway Health to help our providers and we are optimistic about the future.
1.0
Feb 8, 2024

Company is in a death spiral

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paychecks are always auto-deposited on time. Climate control in the Tampa office works fine. Pay is average-ok. I'm really struggling to come up with much else.

Cons

Benefits are a absolute dumpster fire -- you're almost better off declining health coverage and buying your own policy on Obamacare. Managers are watching out only for themselves and not their employees, zero meaningful support from leadership at any level. Everyone is running on a knife edge all the time. The executive leadership ping-pong from one crisis to the next, one priority to the next, without ever understanding why things are going so badly (remember Polaris anyone?). Customers are fleeing the sinking ship like so many rats bent on self-preservation. Critical functions like support and IT are being offshored to Bangalore, India to try and slow the EBITDA bleed which just accelerates customer loss. Constant outages of mission-critical systems (GCS/GSC/GPP) keep customer anger high and justified. If customer attrition keeps up at current levels, this company only has a few years left. Talent/HR exist mostly to serve the function of grim reaper as Greenway goes through rounds of layoffs although they also seem to find the time to post inane happy-babble responses to Glassdoor reviews. I'll be expecting something like "We're so exited that you appreciate our climate controlled offices! Love and kisses, HR" under this review at some point although my calling it out may shame them into silence, maybe.

2.0
May 22, 2016

Demoralizing barrage of short-sightedness

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As stated well in another review, it really can be a great place if you're not looking for a career and in a place to accept a lower salary. You will get ALOT of experience, especially after the recent round of layoffs that dismissed many of our most experienced/well-paid people. That really is worth alot, as long as you're willing to leave later. Some products are still the best in the marketplace. There are still some great people, though you shouldn't get too attached to them with the current post-layoff exodus. There's a 401k match and some free food.

Cons

A lot of dead ends. Another CEO who can talk a lot but say very little. Low salaries, demanding jobs. The main campuses kind of hate each other. Everyone hates sales but someone decided it was a good idea to email the entire company every time someone made a decent sale. Currently, morale is at a record low and cynicism very high. We've had layoffs many times before, but the April round was the most demoralizing that I've seen. Many people weren't good at their jobs, absolutely, but others were just too undeniably salaried. And either way, those left are having to pick up the pieces and management just has to tell them to suck it up, more than in previous rounds. It was hard enough to keep good people without paying them what they were worth, but now there's a steady stream of high performers giving up and leaving. What did you expect? This is just one of endless decisions presumably made to temporarily appease our parent equity firm, and which don't seem to care one bit about the longer term. The short-sightedness, and perhaps just cynicism, seems to be trickling down to lower and lower levels of management, too. For the first time, I feel like giving up and not caring about my work, too.

avatar
Greenway Health Response
10y
Thank you for your feedback! Greenway Health is dedicated to working towards improvement in healthcare. We are excited about our future and our place in the market; our carefully planned product road map will continue our success. Our CEO, Scott Zimmerman, is ready to lead the charge. He is taking the time to meet with individual contributors in focus groups at each of our large locations. This is a great time for our employees to share their concerns and discuss any road blocks that they may be facing. Our sales team works incredibly hard as the first face of Greenway Health to many providers. Our success as a company relies on their success out in the field. Ring the bell announcements allow the company to celebrate their (and ultimately our) success. We continue to be proud of their hard work! We have an open door policy and we encourage you to take advantage. Reach out to your manager with your concerns; ask the leadership team your questions! Call your talent management business partner and talk about what you feel needs improvement. We want to hear from you! Thanks again for taking the time to write a review.
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