COMPANY OVERWORKS AND OUTSOURCES - Support Technician Greenway Health Employee Review

2.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Paid holidays No weekend work Insurance (though not very good insurance) Unlimited PTO (though it is heavily monitored and used as a grounds for termination)

Cons

Massive turnover, including multiple layoffs with no warning Forced demotion of managers when convenient Overbearing, micromanaging leadership team Revolving door of executives that gut the company, then leave Defrauds the government and practices that sign with the company Offshores most stateside employees with undertrained and confused Indian employees Lies to practices and employees regularly about future plans Pay is well below industry standards Overwork stateside employees to pick up the slack created by the offshoring No inside hire promotions (with those that are lucky enough to get an opportunity to move being actively undermined and disrupted by the management team to keep them from moving on) Development team continues to put out faulty products despite years of providers requesting issues be addressed Owned by Vista Equity Partners, who have their own shady dealings accusations and short sighted, quick money practices Bad company. Do not buy from them or be hired by them (probably not a problem for you if you live in the States, since they are only hiring in Bangalore now)

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Greenway Health Response
4y
We appreciate your review of Greenway Health, and we’re sorry your experience has fallen short. While Greenway has gone through changes over the years, we remain focused on quality and compliance, as well as listening to our clients to understand their challenges and needs. Employees at our office in Bangalore, India, undergo extensive training and are held to the same rigorous standards for compliance, data privacy, and integrity we set for all employees. We would encourage any employee who observes behavior that contradicts our policies to consider contacting Talent, or to reach out to the ethics and compliance hotline, anonymously if preferred.

Explore other reviews about Greenway Health

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Life is pretty hectic there

2.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, including unlimited PTO. Many of the individual contributors and lower-level team members are great to work with and genuinely care about doing good work.

Cons

Leadership is a major weakness. There is very limited career growth, compensation appears to be well below national and local market averages for similar technical roles, and bonus or compensation growth has been minimal. Strong work is often praised verbally but not meaningfully reflected in pay, advancement, or opportunity.

2
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Greenway Health Response
1mo
We appreciate your recognition of our benefits and the dedication of the colleagues you have worked alongside throughout your tenure. We are sorry to hear that your experience regarding career growth, compensation, and leadership support did not meet expectations. We understand the importance of creating an environment where employees feel valued through meaningful development opportunities, recognition, and support. Feedback like yours is important as we continue to evaluate how we invest in our people, strengthen leadership practices, and support employee growth and engagement. We appreciate you taking the time to share your perspective.
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