More work than pay - Senior Customer Care Specialist Greenway Health Employee Review

1.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

PAID TIME OFF. Nice people, and that’s about it.

Cons

underpaid, overworked. dedicated over 3 years to a company that pushed all its employees out the door for outsourcing and higher profits. the employees are miserable and cannot keep up, and the clients are frustrated and leaving! but enjoy that PTO, if you get it!!

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Greenway Health Response
4y
We appreciate your feedback on Greenway Health. We are fortunate to have a dedicated and agile team. Our goal is to provide the support and resources employees need to thrive, as well as ample opportunity for them to communicate their workload. We apologize this was not your experience.

Explore other reviews about Greenway Health

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Life is pretty hectic there

2.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, including unlimited PTO. Many of the individual contributors and lower-level team members are great to work with and genuinely care about doing good work.

Cons

Leadership is a major weakness. There is very limited career growth, compensation appears to be well below national and local market averages for similar technical roles, and bonus or compensation growth has been minimal. Strong work is often praised verbally but not meaningfully reflected in pay, advancement, or opportunity.

2
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Greenway Health Response
1mo
We appreciate your recognition of our benefits and the dedication of the colleagues you have worked alongside throughout your tenure. We are sorry to hear that your experience regarding career growth, compensation, and leadership support did not meet expectations. We understand the importance of creating an environment where employees feel valued through meaningful development opportunities, recognition, and support. Feedback like yours is important as we continue to evaluate how we invest in our people, strengthen leadership practices, and support employee growth and engagement. We appreciate you taking the time to share your perspective.
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