Pros
Flexibility in schedules is nice.
Cons
Revenue services has been gutted since COVID started. The latest gutting took the department from overworked to massively overworked. Jobs have been outsourced with no accountability, without any forethought. None of their transformations are thought through, and they rush us into massive changes without direction. Twice in the past two years new positions were suddenly implemented without the support structures for them in place first, and both times those in the positions had to figure it out as they went. All the while, customers are left with worse and worse service, and employees are discouraged from explaining why. It’s because the outsourced teams in India can’t handle the workload because the whole shift was a rush job, nor can they be held accountable (not Greenway employees).
