Awful - Customer Service Representative Groundworks Employee Review

1.0
May 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is decent A way to meet cool people from other states They order food sometimes

Cons

I truly don’t even know where to begin so let me try to group this together the best I can • Management is extremely poor - and it likely won’t change since management is never held accountable by higher management • Human recourses is gonna be the opposite of what you are used to! They do not protect employees at all & often will bend rules to get their way • They will drip you dry of any personal life & all mental stability due to over working employees for leads & calls • You will be verbally abused by customers due to lack of care by inspector, production & service because the company generally just wants their $! (Rightfully so I guess but at what cost of the customers?) • Highly toxic environment due to drama being the main source of lively hood in the office • Un realistic requirements for all the “amazing bonuses they offer” those bonuses are mainly for managers & sales managers with some in between (believe it or not despite how many new people you call it doesn’t change poor reputation from current & previous clients) • Unprofessional in every way imaginable (yes, even Human Resources, management & executives) • Hard to accumulate PTO • Stark & low morale work area

Explore other reviews about Groundworks

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

True ownership of your success, meritocracy belief system, best training from a company paired with pay, and great structure for growing skill set.

Cons

Expected to work some Saturdays.

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Don’t have to generate your own leads.

Cons

They do not pay you properly. So many mistakes on payroll and they never can get it right. I am talking about tens of thousands of dollars in errors annually.

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