Awesome to Abysmal - Customer Support Supervisor Groupon Employee Review

3.0
May 17, 2016
Recommend
CEO approval
Business Outlook

Pros

USED TO BE: - one of the funnest organizations I've ever worked for - offered really unlimited PTO - decisions were made on case-by-case basis - had a good sense of humor

Cons

NOW: - completely numbers driven - "unlimited" PTO (unless you've already used a certain amount, and another person asks for the day off you want, or they expect that day to be busy) - following a tree to make decisions, regardless of what the customer says to you

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5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a great deal here. My first big guy job and the responsibilities kept me focused and motivated. I grew a lot as a person at Groupon as well

Cons

Not many cons. People are really cool.

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

People, leniency, unlimited pto, casual work environment

Cons

Disconnected leadership makes working here extremely frustrating. Changes are made that don’t directly help anything.

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