Not all it's cracked up to be - Customer Service Representative Groupon Employee Review

2.0
Oct 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Great co-workers where you'll make lifelong friends, unlimited PTO, relaxed dress code, great insurance and end of year party

Cons

outsourcing customer service jobs to India which essentially turned the position into a call center job, Customer Service as a department isn't taken seriously at all, nor are they included in many company events. Very difficult to move up or around the company, especially out of CS because everyone hates working in Customer Service.

Explore other reviews about Groupon

5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a great deal here. My first big guy job and the responsibilities kept me focused and motivated. I grew a lot as a person at Groupon as well

Cons

Not many cons. People are really cool.

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

People, leniency, unlimited pto, casual work environment

Cons

Disconnected leadership makes working here extremely frustrating. Changes are made that don’t directly help anything.

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