First 3 months were nice, then it was getting worse and worse. - Customer Resolution Team Groupon Employee Review

3.0
Jan 12, 2023
Recommend
CEO approval
Business Outlook

Pros

- good onboarding training - maybe good for a start in customer service for a student

Cons

- multiple promotions without raise during 3 years - trainings for changing position or new tools were getting worse and worse over 3 years so it was more self-learing - management team do not really listen advises from people who actually work with the product - bad communication - changes from day to day without notice - PTO limitations so you have to struggle a lot to get it when you want - merging 2 positions in 1 (so you have job of two people now) and saying it is the same job level and no extra money - mockery

Explore other reviews about Groupon

5.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a great deal here. My first big guy job and the responsibilities kept me focused and motivated. I grew a lot as a person at Groupon as well

Cons

Not many cons. People are really cool.

1.0
Jul 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You’ll gain a newfound appreciation for life the moment you walk out the door.

Cons

Working at Groupon was, without exaggeration, one of the most dehumanizing experiences of my professional life. What began as a “let’s roll up our sleeves and save this sinking ship” mentality quickly turned into a draining, existential crisis. The company’s hiring strategy appears to prioritize candidates who may not be the strongest fit for the role, but who share one defining trait: a willingness to work like mercenaries. From there, employees are kept engaged through an ever shifting carrot of incentives that never quite materialize, sustained by an unpredictable sense of stakes that makes the environment feel perpetually unstable. The result is a culture where people spend more energy competing for survival and proving their worth than doing meaningful work. Do yourself a favor and look elsewhere. This place is run by aspiring LinkedIn influencers who got one shot in their careers and care more about how it’ll read on their resume than about actually leading. The salary, the office views, and the “unlimited” PTO (you’ll still be working while you’re off, since you’re doing the job of four people from day one) don’t come close to offsetting the toxicity radiating from the top of this perpetually sinking ship.

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