Pros
I feel thankful every day to be working here. At Gusto, we talk about creating an atmosphere where people get to do "the best job of their lives". I often have to pinch myself because this seems to be true for me. I can't speak for every individual on every team, but the career gods did me a solid and gave me an amazing manager (experienced! nurturing! structured!) and a set of interesting, impactful projects to solve. If you'd like to increase your chances of winning the career lottery, go into your interviews with eyes wide open and ask thoughtful questions about who you'll be managed by, who else they're managing, and what work you'll be doing in the first 3, 6, 12 months. Be honest with yourself about whether the job will still excite you two years from now. Ok, now on to more things that I love: Culture = the real deal, across all teams. People here are genuinely friendly and supportive. I'd describe Gusto as the warm, comforting friend who gives great hugs. I haven't yet seen any signs of a toxic workplace culture. Trajectory = it's a great time to join the company because it feels both scrappy + structured, if that's even possible. Each office is ~200 people or less, so it does feel more intimate than a larger mid-sized tech company. We've also brought in seasoned leaders on the Biz side who have put in more guardrails and accountability in place (OKRs!), yet teams are still lean enough that your work still feels very close to the heart of the business. Side note: before I accepted my offer, I read through older Glassdoor reviews and (admittedly) got nervous about references to mandatory Glassdoor postings and lack of job security. Now that I'm on the other side, I can gladly say that I've seen no evidence to support those claims, so it may have been isolated events in the company's past.
Cons
Sure, there are creative re-orgs and some disgruntled (typically early) employees as the company grows, but people, have you worked anywhere else?! Things could be MUCH worse. I previously worked at a fancy unicorn tech company, and those hyper-growth growing pains were real ugly and nothing close to anything Gusto is experiencing. Extra things to think about: Cash comp is not competitive to top-tier tech companies. I took a cash pay cut to work here and said goodbye to a handful of cushy perks. At the same time, I increased my overall happiness by 10x since working at Gusto, so it was worth it to me. If you're in a customer-facing role (CX, Sales), you should know that our business is cyclical and peaks during Dec - Feb, so don't expect to take those 2-week long vacations from Christmas to New Years. This isn't the type of company where you can "WFH" 2 days/week, schedule in mid-day workouts, take 2 week vacations each quarter, and get away with it. If you're looking to coast, go to a large tech company. That being said, setting boundaries between work/non-work life is manageable, but up to you. 4-5 weeks of PTO is the general practice, if you need to WFH on the occasional day, you can. The Biz side of the office clears out around 5:30-6pm, but people are heads-down all the way until then, and may work online in the evenings if needed.