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      Gusto

      Engaged Employer

      Gusto reviews

      Small Business Inbound - Small Business Sales Gusto Employee Review

      3.0
      Jul 25, 2018
      Small business sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, free lunch, nice office

      Cons

      Company is scaling too fast to keep consistent leadership in the sales org. The majority of the people in a management role have never been in a management role prior to Gusto and the training they get it very poor. People on the sales floor are beginning to feel the results significantly. They sell you on how great the company is during your interview but leadership is poor and people lie and cheat to get ahead. They also tell you that you get unlimited PTO and you definitely do not.

      Explore other reviews about Gusto

      5.0
      Jun 10, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart and friendly coworkers. Excellent team culture

      Cons

      Tunnel visions on AI a bit too much

      1.0
      Jun 24, 2026
      Partner account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food Cool people in sales org Middle Management is cool

      Cons

      The amount of turnover is genuinely astonishing Some teams are hitting less than 50% of quota AI has gotten out of hand.... It's almost comical Laid off 25+ people, partially because of "AI" I can genially say upwards of 10 of the most senior sellers have ALL left in the past 12 months "Upper" sales management is lost - focusing on AI above the actual processes and operations that can grow revenue No 401(k) 2 of 65+ GPRO reps in '2025 went to Presidents Club NO VALUE IN SALES TRAINING Rev-Opp's calls all the shots for partner sales - and they have not made any decisions that have driven an increase in revenue. Upper management and Rev Opp's stopped a majority of lead sources for Account Executives, expanded quotas, fired middle management, and fired the entire team. I would avoid working at Gusto at all costs.

      1
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