Politics are abound and no work-life balance - Anonymous employee Gusto Employee Review

1.0
Sep 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful brand new office (see pictures)

Cons

1). Inexperienced Managers If you search the reviews here, you will notice one common thing: people are promoted as manager or hired as one but without actual managerial experiences. It seems that the company is not aware that a manager is someone that have leadership qualities and focus on managing people first and project second. 2). Old guards and “clique” culture Many employees have been around for a long time and this create an almost “clique” culture. If you have disagreement with these people, especially those who have been promoted to a manager position (see above), very likely the other old guards will back them up and you will lose out. Playing the politics game is a must given that the approach is more of “my way or the highway”. 3). Lack of collaboration Business units often will execute projects without consulting other respective teams. When they realized that other teams need to be involved, they will demand that the other teams to complete the project in a very short time. 4). Work-life balance Given all the above and depending on your team, work-life balance is almost non-existent. You will be tasked with so much work that long hours, including weekends, is not unheard of. If you push back, see all of the above.

Explore other reviews about Gusto

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

9
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