Great Mission and Values, but their are growing pains - Anonymous employee Gusto Employee Review

4.0
Nov 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Incredible people to work with, and even more incredible mission. There is positive intent behind every decision made here. Receive your own /macbook to work on everyday, you can take it home too. Benefits are incredible. 100% of Medical/Dental and Vision, free catered lunch/free flowing snacks, beautiful office spaces.

Cons

Company is growing a bit too rapidly, internally and externally and you can see several teams feeling this quite a bit. A slower more steady growth would be much easier on employees. As a startup, its a all hands on deck mentality, and there is mandatory OT which can make work/life balance difficult. Interesting/hard to work around time off policies around the holidays. No 401k matching. Starting to lose the family feel, as Gusto is growing so rapidly.

Explore other reviews about Gusto

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Free food Cool people in sales org Middle Management is cool

Cons

The amount of turnover is genuinely astonishing Some teams are hitting less than 50% of quota AI has gotten out of hand.... It's almost comical Laid off 25+ people, partially because of "AI" I can genially say upwards of 10 of the most senior sellers have ALL left in the past 12 months "Upper" sales management is lost - focusing on AI above the actual processes and operations that can grow revenue No 401(k) 2 of 65+ GPRO reps in '2025 went to Presidents Club NO VALUE IN SALES TRAINING Rev-Opp's calls all the shots for partner sales - and they have not made any decisions that have driven an increase in revenue. Upper management and Rev Opp's stopped a majority of lead sources for Account Executives, expanded quotas, fired middle management, and fired the entire team. I would avoid working at Gusto at all costs.

3
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