Pros
Great people Good benefits, you get snacks and drinks (that are part of the compensation package), catered lunch, a $1,500 reimbursable trip to anywhere in the world after 1 year, and personal insurance is paid for by the company Most customers aren't too bad Fast moving (could be a pro or a con)
Cons
Fast moving - Gusto seems to have a focus on launching new products and features, but then choosing to move along to the next one after without making sure the previous product's pain issues are worked out. Throughout my entire experience working there, there was an issue where customers would have a highlighted fields error - but there wasn't anything highlighted. This was reported consistently as a pain point, but no resources were allocated to fixing it until right before I left. Even then, it was only getting started on being addressed. There are internal politics on teams, and if you want to move to a team that isn't customer facing, you had better know someone on that team as positions are rarely posted to the wider org. Engineers are given priority and special treatment - more flexible working hours, significantly higher pay, not subject to blackout periods for PTO, etc. The offboarding process was not smooth. I was not notified that I'd be losing access to an email I need for benefits related information, and I did not receive my final pay on the payday following my last with the company. The company is now over 1,000 employees, and it is very easy to get lost in the shuffle of everyone. Gusto acts like a 300 person startup still, when in actuality numbers have grown significantly while processes and culture have not kept up. There are other cons that I ran across in the few years I was working there, but I think I've said enough so far.