Horrendous. Run away as fast as you can. - Payroll Specialist Gusto Employee Review

1.0
Jul 6, 2020
Recommend
CEO approval
Business Outlook

Pros

There are seriously none if you’re in payroll care, this is the worst job I’ve ever had and to the poster who says we haven’t had other jobs that speaks to the indifference the rest of the company has for engagement. I have had multiple jobs with much more responsibility than this one and when I interviewed they lied and said it would definitely utilize the skills I have been able to develop this far in my career. On top of that my degree qualifies me for much more while I had colleagues with professional licenses that were ignored and should have placed them in a much higher position. Gusto has zero pros to the point that I’m telling local businesses I’m close with to cut ties.

Cons

Notice the recent wave of good reviews after specifically payroll care employees left reviews talking about their experience. All from folks who did not identify as customer engagement so they have zero context to what payroll care is going through. Let that be an example to the shadiness and bs this company will give you. Instead of owning up they are desperately still trying to save face. You will just be a number of you are in engagement. I can’t stress this enough, DO NOT TAKE THIS POSITION IF YOU WANT TO BE HAPPY.

Explore other reviews about Gusto

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

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