Pros
Wonderful people. I genuinely enjoy the people I work with. It's a good place to start your working career, but it's likely not a longterm place. Most folks leave around the 1 year mark.
Cons
The company will justify paying well below market value by offering perks like food, fun office, after work events. This is tolerable, but we aren't in the office right now so a lot of us just feel underpaid. Gusto froze hiring and stopped compensation raises when Covid hit. This is totally understandable and likely the fiscally responsible thing to do. However, as a company we actually continued to grow through Covid, which means there is more work to be done with the same amount of headcount and no increase in pay. It's a tough pill to swallow but we always fall back on the fact that we are lucky to still be working, but this doesn't mean we don't feel overworked. PTO- It's pretty flexible, but there are definitely times when our 'free' perk is leveraged in a way that makes it seem not so unlimited. Micro Managing- Managers are usually younger, and there isn't a ton of trust in their employees. At the start of our WFH period we had twice a day mandatory 'check-ins'. These were coincidentally scheduled for 8am and 4pm (just to make sure we were actually getting out of bed to work and not logging off early, I presume) This is a reasonable thing to do if we are hourly employees, but we aren't. If you're applying for an operation role, the job description can 100% be misleading. More times than not, they are basic data entry jobs and not the 'Account Manager' type roles the job description implies.