Pros
The culture at Gusto is often described as "Gusto Nice" - everyone is super pleasant and easy to work with. There geniunely are few or no egos around which is rare for a company of its size. There is a real commitment to grow talent and give people opportunities to move around - my manager there was very supportive.
Cons
Serious communication issues between teams - its often a situation where its not clear who is responsible for what part of our codebase. The product managers don't know anything how things are supposed to work and the Engineers always know how they work. Serious communication issues from the top down. Late in 2022 there was a scare where over 3-4 consecutive company-wide meetings, there were talks about reviewing people's positions and the possibility of downsizing - credit where its due, only 9 people got laid off and a bunch of people were shifted into other areas as part of the re-org. It seems really odd that all the fuss was created over what turned out to be 9 people out of a company of 2500+ Move forward a few months and suddenly I wake up to a text message on my phone asking me to check my personal email. My work laptop was locked out and was emailed a severance package.