Pros
Direct managers and colleagues are amazing. A supportive, safe environment where you can fail forward and learn. Open door policy with managers. The entire Customer Experience team works together seamlessly and always celebrates the wins of others.
Cons
The company has recently shown that the values on which they operate are only for show. There has been some upper management changes within the last few months and Gusto's company values have been pushed to the wayside. They recently changed their PTO policy for non-exempt employees from unlimited, to "flexible" PTO, to basically no time off (2-3 weeks on an accrual system) with little flexibility. Important to note here that none of the changes made effect leadership positions AT ALL. They made this change in the middle of a benefit year with less than 60 days notice to effected employees. There was no transparency during the process with any effected employees or their management. The change is vailed as "this is for the customer and company health", when all departments in the team I work on are operating at their best numbers the company has every seen. They also stated that these changes would create an "equitable" work experience for all employees. The company must be unaware of the definition of equity. On top of this they did not make our team leadership aware of changes, but then directed all questions we may have to them. This decision made them unable to offer any answers and support, making us wait a week until we are able to ask questions directly to company leadership. They expect us to do the same amount of work for less. Company leadership is clearly disconnected from their work force. The benefit packages upon which we were hired are being completely dismantled and we are sitting here wondering what is next.