Don't Believe the Hype - Benefits Specialist Gusto Employee Review

1.0
Jun 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits are Good but never got to use them.

Cons

Training was confusing and convoluted. There was no structure to what would our role you would be either payroll or benefits. I was suppose to be in benefits but we had combination of payroll and benefits. They would tag team back and forth between payroll and benefits. No structure to what calls we were suppose to take. Bullying in the work place if you complained about the work structure. If you are not liked you picked on. I came every day and did not miss one day and then you are told your told that you were gone. Through the Looking Glass Darkly. They were suppose to set me up properly for stats and review for one on ones. That was totally not the case. I felt they put my stats in Black Hole somewhere so I could not argue that my performance was okay not perfect which understand but was ousted. In a nutty shell that you don't want to peal, don't work here

Explore other reviews about Gusto

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

1
2.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

11
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