Pros
Job Security, you can do the bare minimum and still keep your job
Cons
No growth, there is no incentive for doing your job any more then the bare minimum. You can be the top member of the team and still get virtually no recognition other than a passing mention in an email almost as an after though Constantly on a timer, every thing you do is timed to the second if you are on a phone job. Your calls, your ring time, your breaks, everything. It's all tracked and shared with the rest of the team for "performance and ranking" purposes. Many projects require the agents to ask permission to use the restroom. You don't matter. Whether intentional or not, HCL makes it very clear they don't care about you. The raises are so low they're an insult and you might prefer getting no raise to the raise you do get, which feels like they found a few handfuls of change in their sofa and didn't want to bother with it so just gave it to you to shut you up. Constant lies. If you want a company that follows through on anything, keep looking. HCL will promise you the moon, then when they fail to deliver, claim the conversation never happened. If you have proof, they'll give you some other excuse that takes the blame off anyone you could speak to and onto the shoulders of someone that you're not allowed to contact. Also, this nameless entity in corporate HQ is responsible for all raises and evaluations