Pros
The only Pro I can think of is that working here will make you a tough person, as it offers worst possible scenarios in every parameter!!! if you have worked here, you will find every other job a cakewalk!
Cons
one can write a book on cons this company have!! there are absolutely NO growth opportunities. NO Work-Life balance as shifts are for 10 hours! your social life gets ruined! cab will pick you up 2 hours prior to your shift and drop you home 2 hours after your shift gets over, so you spend 14 hours (10+2+2) of your day for this job. coz of night shifts one have to avail cab. worst transport staff and cab drivers! if by any chance you miss the call from transport or the cab driver, you are going to miss the cab, even if they know that you will be coming to office. absolutely NO ethics followed at the work place. every one just pass the buck to each other! I came across many B.Tech graduates from UP, Rajasthan and Haryana who were lured into the trap by this company promising them to shift to HCL Technologies after 6 months spent in the calling profile. this is absolutely False and unethical on part of Hcl Business services as there is no such scheme. They hire a large number of undergraduates and literally exploit them as they are offered just rs. 8600( in British Telecom process) for doing the same work that others do and get about 15-16000!(apart from overtime etc) You will be compelled to do OTs(overtime)..known as Forced OTs (FOT) At times, red beacons placed on the ceilings start flashing, signifying CRITICAL time, when the call volume increases. when this happens( almost everyday) you cant leave your seat even to answer a nature's call. If you are a heavy drinker/smoker than you can easily befriend your Team Leader here. British Telecom sends 5 pounds per hour as the compensation for a Technical Support Officer(TSO), but what a TSO actually gets is less than a pound per hour..when i came to know about this fact i was just miffed!! the explainations i got from the HR: you see, the company has to pay for AC,Cabs,Electricity etc..which company pays its electricity bill from its employee's salary: its HCL B-SERV!! these people are extremely clever!! they distribute your salary in different allowances so that they can contribute lesser amount of PF to the employees.. the list goes on and on and on...but i dont have the time to list them all you see....its just exploitation of employees in every way possible!!!!!!!!!!!!!!