Pros
Well-understanding user's issues and working under pressure. Professional Communication with Clients . Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues . Documents technical work and research . Utilizes troubleshooting tools ( e.g., event logs, and performance traces ) to resolve customer issues Enabling Windows updates, activation, and Bitlocker Recovery. Windows Support: resolving issues related to Software, Hardware, and Network Connectivity. Office 365 +VPN Experience: Installation and resolving issues related to it . Write Scripts. Active Directory
Cons
Try to assist your team or other departments in the company. Offer to lead a presentation or provide the names of helpful resources you've discovered.