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      HCTec

      Engaged Employer

      HCTec reviews

      Good Introduction to Helpdesk IT - IT Analyst II HCTec Employee Review

      4.0
      Sep 29, 2025
      It analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gain experience in a help desk role and that involves taking calls, creating tickets, performing troubleshooting procedures for end users. Hours are consistent and co workers were very helpful

      Cons

      More enhanced training and development during first three months from start date would have been preferred

      Explore other reviews about HCTec

      5.0
      Apr 3, 2026
      It support analyst i |technical managed services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers Lots of help resources if needed Leadership will bat for you when it comes to clients

      Cons

      Upward movement is slow, but opportunities are consistent Pay could be better

      3.0
      Jul 13, 2026
      It analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gained hands-on experience supporting multiple healthcare organizations and diverse IT environments. Strengthened advanced troubleshooting skills across Windows, Microsoft 365, Active Directory/Entra ID, Intune, Citrix, VPN, and networking technologies. Exposure to enterprise healthcare applications and technologies, including Epic and other clinical systems. Opportunity to provide white-glove support to end users while maintaining high customer satisfaction.

      Cons

      Career advancement opportunities could be more clearly defined, with transparent paths for promotion and skill development. Compensation could be more competitive with the current IT market, particularly for experienced analysts. Workload can become heavy during major projects or large-scale deployments, making resource balancing challenging.

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