CSD Analyst - Clinical Service Desk Analyst HCTec Employee Review

1.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote role Fairly friendly co-workers and managers Opportunity to get certified as an Epic analyst after x number of years Chances for growth within the company.

Cons

Pay is very unreasonable not the same as the market rate. Micromanaging and been made to do so much outside of your defined skillset. Always hiring new people because of low retention rate. Not enough training before been thrown to the wild. Very low benefits (health insurance & retirements)

Explore other reviews about HCTec

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great co-workers Lots of help resources if needed Leadership will bat for you when it comes to clients

Cons

Upward movement is slow, but opportunities are consistent Pay could be better

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Gained hands-on experience supporting multiple healthcare organizations and diverse IT environments. Strengthened advanced troubleshooting skills across Windows, Microsoft 365, Active Directory/Entra ID, Intune, Citrix, VPN, and networking technologies. Exposure to enterprise healthcare applications and technologies, including Epic and other clinical systems. Opportunity to provide white-glove support to end users while maintaining high customer satisfaction.

Cons

Career advancement opportunities could be more clearly defined, with transparent paths for promotion and skill development. Compensation could be more competitive with the current IT market, particularly for experienced analysts. Workload can become heavy during major projects or large-scale deployments, making resource balancing challenging.

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