Pros
Paid training Work from home Equipment provided Literally, anyone can do this job - even without computer knowledge The team is very helpful when you don't know how to solve a problem The paid training makes it an okay option to start if you want to get into IT but don't have a computer science or related degree. You'll need a second job, though, to make rent.
Cons
Benefits are terrible. I won't go into detail here, I left a detailed benefits review already. Not enough time off. Schedule is horrible. No flexibility in scheduling. They nit-pick every ticket. Promotions appear to be based on favoritism. Employee recognition is based on favoritism (not an opinion. It is literally based on a platform that mimics social media where you get likes and such)