Pros
When it was Talon Healthy IT, it was a small and wonderful, employee-oriented company. Management was supportive, communicative, flexible, and willing to work with people. Rewards were frequent, as was praise and feedback. The environment was casual and relaxed. Under HCTec, there's still friendly and helpful co-workers, and some flexible scheduling options depending on location.
Cons
After the buyout, lots of middle management and corporate interference has turned the environment high-stress and added quite a bit of micromanaging. The company seems to be transitioning to putting more emphasis on maximizing call volume over quality of service for customers. Raises are infrequent and often employees are under paid for what they do. There are no work from home options post-COVID, and it turns out they do not accommodate illnesses or disabilities very well as a result.