Pros
Gained hands-on experience supporting multiple healthcare organizations and diverse IT environments.
Strengthened advanced troubleshooting skills across Windows, Microsoft 365, Active Directory/Entra ID, Intune, Citrix, VPN, and networking technologies.
Exposure to enterprise healthcare applications and technologies, including Epic and other clinical systems.
Opportunity to provide white-glove support to end users while maintaining high customer satisfaction.
Cons
Career advancement opportunities could be more clearly defined, with transparent paths for promotion and skill development.
Compensation could be more competitive with the current IT market, particularly for experienced analysts.
Workload can become heavy during major projects or large-scale deployments, making resource balancing challenging.