YMMV - Service Desk Analyst HCTec Employee Review

2.0
Dec 29, 2023
Recommend
CEO approval
Business Outlook

Pros

The best thing about this company was that they would let me work from home during emergency situations like car trouble. This place is a great stepping stone for a first IT job, but not much more than that. If you work hard, you will be recognized publicly and receive small cash bonuses. Christmas bonus Occasionally the office would buy lunch for employees since I was at the corporate office Mid level supervisors are awesome and they will fight tooth and nail for you and even stretch some corporate policies to accommodate your needs.

Cons

Stagnancy. If you pursue a technical career and want to advance in IT this place isn't it. The company has no interest in advancing your technical skills, but want you on an endless barrage of password resets and locked accounts. The only real career advancement with the company is to do EMR work, which pigeonholes you into an extremely narrow facet of tech work. Different offices pay different wages for the same work. They pay the Hohenwald office $16 starting out but pay Brentwood employees $18 starting out for the exact same job. The company will give you a promotion then it will take 6 months for them to actually move you into the position, but when they do, you will retain the duties of your old position, so you'll be working two jobs, taking double the volume of your peers while making less. They will add multiple skill lines to you without giving any raise. You will be denied an annual performance raise if you received a promotion raise in the same year. PTO accrual is terrible, it takes two pay periods to earn almost a whole day off (I think it translates to 7.8hrs of PTO, and some people work 10hr shifts, so that's 6wks to earn a paid day off) The company will take your PTO for sick days at their discretion, with no approval from you and then deny your use of PTO for sick days when you request to for some unknown reason. Not enough staff stretched across too many skill lines. Constant high turnover. Working hard only earns more work Pizza parties instead of raises Upper management seems oblivious to how to do anything other than manage. They are constantly adding on new clients without being able to retain employees so the people that do stay are overworked, overwhelmed, and underpaid.

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HCTec Response
2y
Hello, thank you for your feedback! It is great to hear we were able to accommodate, support and recognize you! We always appreciate hearing what we are doing right as well as ways we can improve. Feedback such as this allows us to understand how we can better support our employees. We do have career path growth opportunities here and we encourage you to discuss them with your supervisor, who will be able to work with you to help you meet your career goals. Additionally, in order to address your other concerns, we encourage you to reach out to your supervisor and/or HR to set up a meeting. We look forward to hearing from you!

Explore other reviews about HCTec

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great co-workers Lots of help resources if needed Leadership will bat for you when it comes to clients

Cons

Upward movement is slow, but opportunities are consistent Pay could be better

1.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

In retrospect, there were none.

Cons

Placed on multiple hospital campaigns with simultaneous training in the beginning, so no specialized training to truly prepare for being a “TEC.” Additional campaigns will be added to you with less than a day worth of training that will include no hands on practice, no on the job training. You will be required to pretend you work for the different hospitals (so be careful not to slip up and say the wrong one! You will not be able to let on that you actually work for HCTec or are located out of state. There will be no career path provided, and advancement will depend upon who you know, not performance. No raises, no bonuses, just a rare T-shirt or coffee cup if you’re lucky. And don’t you dare get up from your desk to go use the restroom if it’s outside of your a break time you better just hold it and deal with it or there will be consequences. It’s hard to believe this place is still in business, but I guess everyone needs a job. Just use it to strengthen your résumé and then get out of there as soon as another opportunity presents itself. Good luck, you’re gonna need it.

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