Pros
Some supervisors are friendly and sometimes will grant you to leave if there is an emergency
Cons
If you're aiming for a technical career and want to grow in healthcare IT, this company just isn't it! They prioritize endless password resets, mindless ticket-taking, and locked accounts over advancing your technical skills, all just to meet their precious SLAs. And don't even get me started on the horrible provisioning process – you're lucky if you even get a email heads-up before being thrown into the fire, with minimal training if you're lucky and if you don’t respond immediately you get harassed with follow up email after follow up email. The only real career progression here is Clinical work, which shackles you to a narrow slice of tech. And those clients? Half the time, you're stuck twiddling your thumbs because you don't have the proper tools oR KBs to do anything meaningful! Oh, but don't worry, the tools they do provide? They're strictly view-only access half the time, leaving you and the end-user both frustrated! And don't even get me started on the title "analyst" – it's just a pathetic cover-up for glorified call center agents. The turnover rate speaks volumes, with over 20+ of my colleagues fleeing this piece of hell. Upper management? They’re not your friends, they may act like it but they’re just suck ups. Sure, some of the SD Supervisors might empathize, but they're drowning in the same cesspool of corporate greed. And let's talk about wage discrepancies – $16 in one office, $18 in another? Promotions? Don't hold your breath – it takes six months, and even then, you're still stuck with your old duties! They pile on more work without a single raise in sight, denying performance bonuses like they're going out of style. Sick days? At their discretion. Staff stretched thin across multiple skill lines, a revolving door of overworked, underpaid employees, while upper management gleefully adds more clients without a second thought for retention! Result? A workforce pushed to the brink – overworked, overwhelmed, and utterly underappreciated.