Pros
Coworkers were great. Job was fairly easy for someone with basic IT skills. My supervisor specifically was great, however he had his hands tied by greedy higher-ups.
Cons
As stated in the title, if they notice that you seem to know what you’re doing, they’ll attempt to give you 5-10x the call campaigns with no raise. After 6 months of hard work and no issues, you’ll get a review where you’ll be up for a raise. After handling nearly ten times the work you started at, they think a 17 cent raise is appropriate. This company pays well below the current average salary for a service desk position, and will make you practically spend years “proving yourself” just to get to the basic starting salary for this position at any other company. There were people there with 7+ years seniority, training new people that were making much more than them.