RUN!!! - Customer Success HG Insights Employee Review

Dear Current Employee, We appreciate you taking the time to share your feedback. I am sorry that you have a negative opinion of HG’s leadership. I take pride in being CEO of a company that is honest, transparent, communicative, and works hard. I am most proud that our culture maintains a respectful environment for everyone. I take any and all feedback very seriously. In March, we completed our yearly employee survey with a 100% response rate. Our employees said that they are excited to be working for HG and were complimentary of the leadership team. In fact, 90% of employees agree that HG is a great place to work and are proud to work for HG. A similar proportion believes our executive team does an excellent job of communicating. One of our employees says, “I am thankful for the way that our leadership team leads from the front, works hard, and focuses on driving value for the business. HG values employees as people with needs outside of work.” Employee satisfaction and their hard work is the main reason we have been able to consistently grow 45-55% for the past five years. We have had no attrition in our Customer Success team in the past year, and in fact, that team is growing! Unfortunately, in any company some people leave for various reasons, and we support those as they move on to other opportunities. I would like to discuss your issues directly with you. Though we believe we have a world-class company and culture, I’m sure you can help us improve it. Please contact me by any method – email, Slack, my mobile phone, etc. I look forward to the conversation. Sincerely, Elizabeth Cholawsky, CEO