Not what it used to be - Customer Service HG Insights Employee Review

2.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Co workers/peers (not management), cool clothing items, work from home, CS team all seem happy.

Cons

Hg has changed beyond measure in the last 6 months, and not for the good. The culture has died. There are some “old school” employees that seem to be protected regardless of what they do, or even worse what they don’t do. The newest hires in management have killed the culture even more. Sales is an absolute mess, everyone fends for themselves. UK vs US sales are night and day.

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HG Insights Response
5y
Dear Former Employee, We appreciate your review and reflections on your time at HG Insights. We’ve seen significant growth over the past year; even during the COVID-19 pandemic. As a company, we’re continually working to onboard new members of the team in a virtual working environment. While it isn’t perfect, we are dedicated to creating an inclusive working environment and ensuring our hiring practices are fair and transparent. Internal growth opportunities for our employees are top of mind as we continue to scale and we are happy to be working on career paths for each department. As we have grown, we have developed resources and tools to ensure the success of our global sales teams. We welcome feedback and encourage you to reach out to us with any questions or additional feedback. We wish you the best in the next steps of your career! Warm regards, Bethany Kasmar Director, Human Resources

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