It's not bad. - Customer Success Manager HG Insights Employee Review

4.0
Sep 4, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay doesnt suck, but it's not the best. They also have a 4 year vesting period that includes company stock, and that's pretty cool. There are no micromanager bosses here - no joke. You're trusted to do your job like an adult. And I say that with absolute zero cynicism.

Cons

The pay doesn't suck but it's not the best. No way around the fact that CSMs get paid 15 to 40% less than the industry average. There is no job specific training; which is a big problem because you have to know A LOT about HG's data points, methods, and data science to be a CSM. Currently we're working on building a knowledge base, but it's not even close to ready to show to a new CSM. This is a problem because it limits how quickly our new CSMs get up to speed.

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HG Insights Response
2y
Dear Current Employee, Thank you for your feedback. I am glad you feel supported by your manager. We strive to develop our leaders through multiple different learning opportunities, and we are glad you are seeing the fruits of that. HG Insights uses local, national, and industry-specific survey data to determine pay for positions. We seek to make competitive offers, allowing new employees room for growth. Individual compensation packages are based on various factors unique to each employee. All offers are determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal factors. If you have questions about how we structure pay and where you are at in the range, I would be happy to chat with you and review your compensation package. I would suggest speaking with our CS leader regarding the areas you would like to see improved, and we can work on getting some job-specific training for you and other members of the team. We are currently in the final development phases of our product certification training, which we hope will help new team members get the training they need from the beginning. Thank you for sharing your feedback. I would be happy to talk more and look forward to you reaching out. Sincerely, Bethany Sr. Director, People

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