HG Insights is not what it used to be. - Customer Success Manager (CSM) HG Insights Employee Review

Thank you for taking the time to share your feedback. We’re pleased to hear you recognize the strength of our data and the value our tools provide to our customers, as well as the benefits we offer to our team. Your positive remarks motivate us to continue delivering excellence in these areas. We also appreciate your candor about the challenges you’ve highlighted. At HG Insights, we are committed to fostering an environment where employees feel supported, empowered, and valued. While we strive to provide flexibility and autonomy to our teams, we recognize that clear direction and well-defined responsibilities are essential for success. Your feedback is a valuable reminder of the importance of balancing empowerment with guidance, and we will continue working to strengthen this across the organization. We understand that leadership transitions and organizational changes can be difficult. These decisions are never taken lightly, and they are made with the long-term health and growth of the company in mind as well as our employees. That said, we acknowledge that changes of this scale can impact morale and trust and we are committed to transparency across the organization, this is reflected at all levels. Supporting our employees during times of change remains a priority, and we are always looking for ways to improve our communication and collaboration. Regarding compensation and morale, we understand the significance of feeling fairly rewarded and recognized for your contributions. While compensation is one aspect, we are also focused on creating a workplace where people feel motivated and valued in multiple ways. Your suggestions and concerns are heard, and we are committed to exploring ways to make HG Insights an even better place to work. Once again, thank you for your thoughtful feedback. Claudia Flores Head of People