Negatively challenging. - Customer Service Representative HGS Employee Review

Training for additional roles is very sparse. Barked at if you log off one minute before your shift ends. You lose shift bid status if you're training for something new before it comes out, so you could end up on an evening shift and it is, or at least was, a nightmare for transit users. Split shifts make for a long day, but usually not too late for the bus. Computers were ancient and you were expected to log in early to compensate for the broken computer time.