Min Wage Job, Not Min Wage Duties - Csr1 HGS Employee Review

3.0
Nov 17, 2017
Recommend
CEO approval
Business Outlook

Pros

I cant think of any good reason to work here, depending on the program the incentives can be decent.

Cons

Pretty much everything, you are a 3rd party vendor if you worked for their vendors directly you would make 40-50% more per hour doing the same job with better benefits, if you aren't in management you are expendable beyond belief. Near impossible to move up even with management experience at previous call centers, very much a who knows who environment.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy Good Hours Good work/life balance

Cons

Low pay for the chat agent, but pay increases in time Can be laid off easily

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