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      HGS

      Engaged Employer

      HGS reviews

      It was okay - Customer Service Representative HGS Employee Review

      2.0
      Apr 15, 2019
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people were nice to work with.

      Cons

      Thought I was going to be doing a more technically skilled computer job, but found out I was just a password reseter for Prudential's website. Customers were frustrating most of the time.

      avatar
      HGS Response
      7y
      Thank you for sharing your review. Glad to hear that you enjoyed the environment at HGS. At the same time we understand your concern and would like to learn more on this to make things better for our employees. Please write to us at Talk2us@teamhgs.com to further the two way conversation.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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