Low Wages, No Growth, & Poor Management - Sales Support Specialist HGS Employee Review

1.0
Apr 29, 2019
Recommend
CEO approval
Business Outlook

Pros

The only pro would be the once a week work from home day. If you are out sick (even if you work from home while sick or take the day off) you loose your work from home for however many days you weren't in the office. While the work from home day is appreciated, I don't think you should loose it the next week(s) if you work from home while being sick.

Cons

Contracting company that cares more about pleasing the client than the well being of employees. Always takes the client's side even if the client is at fault. Extremely low wages for the amount of work required. Yearly reviews are not fair. HGS has 4 categories for yearly reviews. Managers will tell you that no one is allowed to get the top category, and only a few can get the second top. Work load varies from what teams you support, yet all of us make the same wage. If you decide to work for this company, pray you get teams that aren't as demanding because no matter what you do, everyone is basically compensated the same for their time. If you ask a question that ruffles feathers your manager will try to reprimand you for it. No room for growth no matter how hard you work.

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HGS Response
7y
Thank you for taking the time to share your feedback. We're so sorry to hear about your HGS experience. We are focused on offering the very best support to our employees and we would appreciate hearing more. Please do not hesitate to reach out to us by sending us an email at Talk2Us@teamhgs.com. We look forward to hearing from you.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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