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      HGS

      Engaged Employer

      HGS reviews

      Don't recommend - Customer Service HGS Employee Review

      1.0
      Apr 5, 2021
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home great training other employees are nice

      Cons

      Equipment sucks. No help or support after training. Extremely fast paced and stressful, especially when there is very little support available. Literally after training, you are put on the phones with no coaching or shadowing. If you ask a question, oftentimes nobody answers, leading to call escalations. After training, it was 2 weeks before I had any feedback with my team lead. Equipment is sub standard, and when something doesn't work correctly, they blame YOUR internet, and force you off with no pay. Out of my training class of 17, only 4 made it past week 3 after training. Not worth it for $11/hr.

      avatar
      HGS Response
      5y
      Thank you for taking the time to offer your feedback. As you mention, we are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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