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      HGS

      Engaged Employer

      HGS reviews

      Would recommend - Team Leader HGS Employee Review

      4.0
      Feb 4, 2022
      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learning new skills. Flexibility to work from home depending on the account. Good introduction to the customer service industry and they provide leadership training. As long as you show up, you are given every chance to succeed.

      Cons

      Can be stressful to meet contract KPI's and deal with upset callers, but can be handled with basic customer service skills.

      avatar
      HGS Response
      4y
      Thank you for your review. We would like to learn more and make this right for you - please reach out to us at talk2us@teamhgs.com with any further comments you wish to share.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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