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      HGS

      Engaged Employer

      HGS reviews

      Awful place to work - Customer Loyalty Agent HGS Employee Review

      1.0
      Jun 12, 2015
      Customer loyalty agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      None at all, apart from a good team.

      Cons

      Everything. They expect you to work 10 hours a day on the Talk Talk campaign, taking abuse off customers and still expecting to sell. If u don't sell you get warnings. Stupid hours, they expect you to work Xmas day, boxing day, New year's day!! Luckily I got finished and lasted 3 months. Awful manager and awful working environment.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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