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      HGS

      Engaged Employer

      HGS reviews

      Poor place to work unless desperate - Customer Service Representative HGS Employee Review

      1.0
      Oct 30, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always paid on time. That is now the only good thing.

      Cons

      Extremely poor work/life balance. No prospect of raises...ever...despite what you are told in interview. Poor support system newly implemented. No more direct supervision or coaching. Lack of adequate time for training, especially for anyone that does not speak/read English as a first language. Extremely poor scheduling/not consistent shifts. Deliberately incorrect metrics used. Harassing pop-ups during work day.

      avatar
      HGS Response
      2y
      Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      2mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      Jul 9, 2026
      Social media specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy Good Hours Good work/life balance

      Cons

      Low pay for the chat agent, but pay increases in time Can be laid off easily

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