-Does not pay above livable wage anywhere in Canada for call center agents. (2 places maybe come close)
-Work is Mentally draining and extremely fast paced with very little breathing room (They only permit 30 Seconds After call work before you MUST be on another call)
-Agent support initially was good but they clearly are not staffing enough subject matter experts and TL's to handle the queue flow (can take anywhere from 20-40 minutes to get a answer.)
-Customers are very pushy and often you are the Piñata for the clients decisions (a rate increase happens and you get allot of heat for it)
-The company rarely lets employees take downtime on approach to holiday season (November/December) and usually expects people to work holidays/weekends for preferable shift allocation.
-Client company often has extremely high and unreasonable expectations they say its not a sales role but the company makes you constantly hawk offers even to arguably irate customers, only further marring and damaging relations with them as it conveys tone deafness in a climate where a depresson is setting in.
