Hit and miss - Customer assurance manager HP Inc. Employee Review

Globally recognized company. Good work/life balance. I don't feel micro-managed in my role. I appreciate the benefits.

Right now job security is a concern. There are frequent re-orgs. Managing operational details in a customer facing rolw.

You won’t find a more resilient, good‑humored, and quietly heroic group of employees anywhere. The real pros at HP are the folks who keep delivering results, supporting each other, and holding the place together — even as they’re asked to smile through baffling executive decisions, absorb constant reorganizations, and “embrace” strategies that seem designed by consultants who’ve never met an actual customer. If you want to work with people who can turn chaos into productivity and still crack a joke about it, HP’s rank‑and‑file are world‑class.

Despite consistently strong performance reviews and years of dedication at a senior level, HP’s decision to shut down our site while offering “relocation” — at my own expense, and only if I re‑apply for the job I already do — says everything about where this company has drifted. The old CEO’s infamous slip, “In HP Business First… I mean… Customer First,” has never felt more accurate. Leadership is disconnected from the realities employees face, yet continues to bring in PwC and other cost‑cutting consultants to tell them what employees have been saying for years. HP was once a company built on innovation, trust, and people. Today, it feels like a shell of that legacy — driven by short‑term cost cutting, site closures, and decisions that undermine both employee loyalty and long‑term business health. For a company that claims to value its people, the actions tell a very different story. Use caution if you’re considering building a career here. The culture and stability that once defined HP are fading fast.