Company as a whole is okay, my territory is great! - Retail Merchandiser Hallmark Employee Review

4.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

The schedule is very very flexible. You can pretty much choose when you work, within reason. There are times (Christmas, Valentine’s) where things need to be done on certain dates, but your weekly service visits are up to you. All territories are different, but in mine, each RM is assigned between 1 and 5 stores to service weekly. Each store gets a set # of hours per week and a required number of visits. For example, you may be assigned a CVS that gets 6 hours per week and needs to be serviced twice weekly. So essentially you’d service on Monday or Tuesday for 3 hours and again Thursday or Friday for 3 hours. That’s really up to you and often depends on when the orders arrive. You get a phone that logs hours and has everything you need to do your job in the phone. Very convenient.

Cons

Hours are extremely light if your territory has a lot of merchandisers. The hours are not as consistent as I’d like, because the store’s weekly allotted hours vary depending on the time of year . I’ve worked 30 hours in a week and then not at all. When seasons come and need to be set, it’s a lot of work if you service a few stores. My territory has recently become quite strict with corporate allotted hours. Before we were able to work as much as we felt we needed to so that the store was “retail-ready.” Now we need to clock out before our time is up or we are scolded. Sometimes, things can’t be done because of the strict time limits. Also, my state requires that I work minimum 3 hours per day... which is inconvenient with a job like this because sometimes I need to do a quick 20 minute straighten and I can’t because of the hours.

Explore other reviews about Hallmark

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and great people! Very thorough training program.

Cons

It can be hard work! Some stores don't have deliveries where they're suppose to be and you have to go searching. You have an allotted amount time to spend at each store.

2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Airconditioning in all production areas

Cons

Hallmark Manufacturing in Metamora Illinois has a management team which needs to take a seminar called "Leadership in the 21st Century". Micromanagement is no longer the best method of leadership to motivate employees. The facility manager along with the production department group leader are incompetent in mostly every way. I was required to run a production line with a temporary team member who was obviously under the influence of drugs. I told the production supervisor that the line we were assigned to that day was a two-person process which requited both associates to be extremely alert. I strongly suggested the actions of the temporary staff employee could cause property damage and potentially an injury. The supervisor made a change to the assignment, but the group leader disagreed and changed it back. At this time the supervisor notified the EHS manager and facility manager. This issue was taken up to corporate human resources in Kansas City, but nothing was done. I made a direct appeal to corporate human resources but was told nothing could be done about it. In addition, the group leader in question was involved in six safety incidents operating a forklift over a four-month period of time, including running into a pear. Only two of the incidents were initially reported. This normally results in termination but since he drove increased production rates via micromanaging everything was overlooked and is still employed by Hallmark The phrase "Safety First" is apparently not important to this facility.

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