Dec 6, 2018
Hanover Research Response
7yThank you for your thoughtful feedback. I’m sorry to read that you felt that your compensation and benefits didn’t meet your expectations. We’re upfront with all applicants about the salary bands for various roles when they join Hanover. We hire exceptional talent, train them well, give them more exposure to client interactions and advanced research methodologies faster than other firms, and they have the opportunity to advance faster at Hanover than anywhere else. Also, our employee surveys suggest that Hanover’s benefits are excellent. We offer comprehensive benefits to our employees that are heavily subsidized by the company to reduce the total out of pocket costs for our staff.
We of course make every attempt to drive efficiency and shorter timelines for our clients in our research process, but never at the cost of delivering quality information to our clients. Over 90% of client respondents are "very satisfied" or "satisfied" with our research. That said, I am sorry you felt dispensable as a researcher – you were not. Our business is built on the contributions of extraordinarily talented individuals like yourself. I wish your manager or I had the opportunity to discuss this with you so that we could help reinforce the direct line that exists between your work and our success as a business.