Nov 23, 2014
Anonymous employee
Hanover Research Response
11yThank you for your feedback. I am sorry to hear that you have not enjoyed your experience at Hanover Research. Hanover has grown tremendously over the last few years, and we are proud of our recent addition to the 50 Fastest Growing Companies in the DC metro area list. That said, with the privilege of high growth comes the challenges of high growth. To that end, we have been on a path of continuously improving the company’s products and services as well as employee experiences – because we believe that the two are bound together in a reinforcing loop.
How do we do this? Hanover hires smart, capable and ambitious individuals from a variety of levels and increasingly deep skill sets, while valuing our tenured employees who have invested in and grown with the company. Our promotions come from great individual performance and not tenure. All promotions come with a salary adjustment to the corresponding pay band. When an employee is not eligible for a promotion for whatever reason but his or her performance has been exceptional, we make a salary adjustment (without a title adjustment). Day in and day out, Hanover employees are given a lot of autonomy and freedom to complete their assigned tasks and projects on deadline. As employees demonstrate that they can handle more sophisticated work or greater responsibilities, they have the opportunity to do so.
How do we know if we are on the right track? We go back to basics. Each year, we survey segments of our employees and our clients to understand their needs and craft strategies to address them. We have been so thankful that these efforts have generated a robust set of ideas and feedback for us to use. In the last two years alone, we have invested heavily in building professional development resources in the form of training, coaching, and mentoring programs for our employees. Moreover, we have also invested heavily in increasing the ratio of staff to clients to ensure the very best possible work product and service experience.
We thank you again for your feedback and encourage you to work with us to make the company the best that it could possibly be for all employees. Please feel free to come speak to your manager, your manager's manager or anyone on the executive team to address your concerns and help us find solutions.