Pros
I’ve been a PGA here since August 2024, and overall my experience has been a positive one. The biggest thing for me is that the mission feels real. You’re not just saying you work in mental healthcare access, you actually feel the weight and importance of that in the day to day. I’ve also really appreciated the people and the benefits. As a first time dad, the support around parental leave meant a lot to me personally. Headway offers 16 weeks of fully paid parental leave, and I was able to split it into two parts, which gave my family a lot more flexibility when we actually needed it most. Doula expenses being covered was another thing that stood out to me. It made the support feel real, not just like something nice written in a benefits doc.
Cons
The nature of the work can be a lot to keep up with at times because insurance and tech are both constantly changing. Things shift, details evolve, and the landscape does not stay still for long. Having strong operational habits and a good routine helps a lot, but you definitely need to keep your head on a swivel.