Does Headway (NY) pay their employees well?

According to anonymously submitted Glassdoor reviews, Headway (NY) employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Headway (NY). This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Headway (NY)?

72% of Headway (NY) employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Headway (NY) 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Headway (NY)?

Provider Growth Associate (50) , Therapist (35) , Licensed Clinical Social Worker LCSW (9) , Software Engineer (9) , Account Executive (7) , Operations (7) , Senior Provider Growth Associate (7) , Customer Experience Associate (6) , LPC Therapist (5) , Manager (4) , Recruiter (4) , Senior Associate (4) , Behavior Therapist (3) , Clinician (3) , Customer Service Representative (3)

What are the pros of working at Headway (NY) according to real employee reviews?

"Its a company with a meaningful mission and great people." ((in 38 reviews)); "Also the pay is great and I feel valued (not necessarily at the company level) but peer to peer level." ((in 24 reviews)); "great team" ((in 14 reviews)); "good benefits" ((in 11 reviews)); "Fair compensation" ((in 11 reviews))

What are the cons of working at Headway (NY) according to real employee reviews?

"Concerns about burnout, unrealistic metrics, and toxic leadership have been raised repeatedly to the sales org, HR, and beyond and nothing changes." ((in 20 reviews)); "The management consistently prioritizes superficial short" ((in 11 reviews)); "growth managers constantly breathe down your neck with nothing to contribute or help" ((in 9 reviews)); "defining OGs left and externally hired middle management took over." ((in 7 reviews)); "ups before (real start ups) you will be impressed by the work and impressed by the work life balance." ((in 7 reviews))

What are employees saying about Headway (NY) layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Headway (NY) layoffs and their outlook for job security at Headway (NY) in 2026.

What are the top reviewed Headway (NY) locations?

New York , San Francisco , Los Angeles , Austin , Washington , Denver , Seattle , Jackson , Newark , Chicago , Virginia Beach , Buffalo , Raleigh , Houston , San Antonio , Nashville , Pensacola , Princeton , Boise , Mundelein , Springfield , Reston , Grand Blanc , Charlotte , Goldsboro , Greensboro , Brownsville , Corpus Christi , Dallas , Alvin

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Headway (NY)

Headway (NY) reviews

Toxic management and culture - Anonymous employee Headway (NY) Employee Review

1.0

Jan 25, 2023

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You're building a fantastic product to increase accessibility and affordability for mental healthcare.

Cons

Headway prides itself on being a mental health care startup. That being said, no other organization have I had the opportunity to work for was more taxing and draining on my mental health than Headway. Middle-managers are toxic and passive-aggressive, creating a horribly stressed environment in which to work. One manager in particular frequently makes sexist comments and gets away with it because of his seniority at the company. I would not recommend anyone work here, especially not in Sales, Customer Experience, Data or Operations. The irony is that the product they've created is a fantastic value-add for mental health. Unfortunately, headway treats its employees as expendable, low-worth individuals who end up needed serious mental health resources after their tenure at Headway. Everyone I know (myself included) who has left Headway is much happier and less stressed than they were at Headway

Headway (NY) Response

Thank you for sharing. We’re sorry to read about your experience at Headway. Regarding your leadership comments, we do not condone this type of behavior at any level and this feedback will be given to our new People/HR team. This team is supporting the ongoing development of our leaders and staff through training, manager coaching, and employee experience. As a company, we provide several surveys throughout the year for individuals to give feedback on company culture, team culture, growth opportunities, manager relationships, compensation, and more. These surveys help our leadership team create actionable steps to improve a team’s sentiment. Out of a score of 100%, the teams mentioned had a combined score of 81% favorable experience with managers and 74% favorable score of their work & life blend. While these results demonstrate that a larger number of Headway employees feel positive about these areas, we will continue to improve on these scores as we want all Headway employees to have a positive shared experience.

Explore other reviews about Headway (NY)

5.0

Jul 7, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and high pay

Cons

They do not provide clients

2.0

Jul 16, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Some really great, genuine people working here that are committed to the mission. - Early on, they recognized and promoted top performers but this has stagnated.

Cons

- Mission is used to take advantage of people and make them feel guilty for setting boundaries. Mental health matters for everyone else. - Overly focused on AI despite glaring issues and serious ethical concerns with AI being even remotely involved in mental healthcare. Forced unreasonably high token usage or else. I remember a strong focus on providing a "human touch" for therapists and clients but that is almost gone entirely, apart from agents offshore who have no understanding of the US healthcare system and it's complexities. - Recent leadership hires are subpar at best. They lack substance and come from companies that no one looks to as examples of good products/services but they try to make Headway just as bad. - High quotas for the sales team to sign new providers without much concern at all for quality, leaving the CX team to clean up the mess while exec blabs on about growth. Headway used to feel different and seemed to want to be different but it's just another cog in the broken US healthcare machine.

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