Just don't assume it's mental health company - Anonymous employee Headway (NY) Employee Review

2.0
Apr 14, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission to build and affordable mental healthcare system that everyone can access is motivating and could be a real source of pride if executed better

Cons

It's pretty unbelievable that the company proposes to be a "mental health company". Spoiler, the company's actual focus is maximizing $$ by billing for mental health services,. Culturally it actually functions as an immature fintech company and toxicity thrives. Unfortunately, the exec team isn't strong enough to see that there's a huge opportunity to align company culture and actions to the core of the mission. This would mean investing in the mission beyond immediate revenue growth. And generally the company's strategic muscles are weak. If you don't care about working in an ethical and enjoyable environment, at least prepare yourself to work overtime to keep up in a disorganized environment where egos reign supreme and everyone is out for themselves. It's truly a madhouse .

Explore other reviews about Headway (NY)

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and high pay

Cons

They do not provide clients

2.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some really great, genuine people working here that are committed to the mission. - Early on, they recognized and promoted top performers but this has stagnated.

Cons

- Mission is used to take advantage of people and make them feel guilty for setting boundaries. Mental health matters for everyone else. - Overly focused on AI despite glaring issues and serious ethical concerns with AI being even remotely involved in mental healthcare. Forced unreasonably high token usage or else. I remember a strong focus on providing a "human touch" for therapists and clients but that is almost gone entirely, apart from agents offshore who have no understanding of the US healthcare system and it's complexities. - Recent leadership hires are subpar at best. They lack substance and come from companies that no one looks to as examples of good products/services but they try to make Headway just as bad. - High quotas for the sales team to sign new providers without much concern at all for quality, leaving the CX team to clean up the mess while exec blabs on about growth. Headway used to feel different and seemed to want to be different but it's just another cog in the broken US healthcare machine.

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