Navigating Corporate Quagmire: A Candid Overview - Anonymous employee Headway (NY) Employee Review

2.0
Aug 31, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO: Amid the chaos, the promise of unlimited PTO glimmers like a distant oasis. However, its practicality often fades under heavy workloads. Free Therapy: It's almost ironic how they offer free therapy, perhaps acknowledging the stressful environment they've cultivated. Great Co-workers: The camaraderie among co-workers serves as a lifeline, a support system that keeps us afloat in turbulent waters. Incredible Office: Behind the scenes of chaos lies an office space that's impeccably designed, providing a serene facade to the daily grind.

Cons

Burnout and Prioritization: Burnout isn't a stranger here; it's a persistent specter lurking behind the "prioritization" mask. Personal well-being often takes a backseat. Retaliation: Voicing concerns can feel like stepping on a landmine. The culture of silence due to fear of retaliation stifles progress. Lack of Job Security: Job security resembles a game of chance, with hardworking individuals often left to wonder about their future. Frequent Quota Metric Changes: The ever-changing quota metrics keep us on our toes, sometimes stumbling in the dark.

Explore other reviews about Headway (NY)

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and high pay

Cons

They do not provide clients

2.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Some really great, genuine people working here that are committed to the mission. - Early on, they recognized and promoted top performers but this has stagnated.

Cons

- Mission is used to take advantage of people and make them feel guilty for setting boundaries. Mental health matters for everyone else. - Overly focused on AI despite glaring issues and serious ethical concerns with AI being even remotely involved in mental healthcare. Forced unreasonably high token usage or else. I remember a strong focus on providing a "human touch" for therapists and clients but that is almost gone entirely, apart from agents offshore who have no understanding of the US healthcare system and it's complexities. - Recent leadership hires are subpar at best. They lack substance and come from companies that no one looks to as examples of good products/services but they try to make Headway just as bad. - High quotas for the sales team to sign new providers without much concern at all for quality, leaving the CX team to clean up the mess while exec blabs on about growth. Headway used to feel different and seemed to want to be different but it's just another cog in the broken US healthcare machine.

3
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